Cancellation Guarantee | Travel Safely at Valentin Sancti Petri

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Travel with peace of mind

with Valentin Hotels & Resorts

At Valentin Hotels & Resorts, we want you to enjoy your vacation with complete peace of mind. That’s why, when booking directly with us, you will benefit from a Cancellation Guarantee for non-refundable rates, designed to offer protection against unexpected events, both before your trip and during your stay.

You will find different options tailored to every type of traveler, always supported by InterMundial, a leading European company in travel assistance services.

Important note:

This page is for informational purposes only and does not replace the official terms and conditions. It is solely a summary of the main aspects of the Cancellation Guarantee for non-refundable rates. Complete and official information will be available during the booking process.

What does the Cancellation Guarantee for non-refundable rates cover?

1. Cancellation costs and refunds

Trip cancellation for justified reasons, such as serious illness, accident, death of a close family member, or significant damage to the home, among other covered situations.
Proportional refund for unused days of stay in case of trip interruption.
Option to change travel dates or postpone the stay as an alternative to cancellation, subject to availability.

2. Medical and healthcare assistance

Medical coverage of up to 500 USD or its equivalent in euros in destinations such as Mexico, Colombia, the Americas, and other international destinations.
Medical transfer or repatriation in case of accident or illness, including accompaniment when necessary.
Access to telemedicine service and medical information throughout the stay.

3. Baggage protection

Assistance for baggage location and delivery in case of loss or misplacement.

Main coverage

in case of cancellation

Some of the covered circumstances include:

Serious illness, accident, or death of the insured person or an immediate family member.
Court summons or appointment as a member of a jury.
Significant damage to the insured person’s primary residence requiring their presence.
Job dismissal or the imposition of a medical quarantine.
Urgent call to provide military or healthcare service.
Natural disasters or extraordinary events such as volcanic eruptions.

Important note

The Cancellation Guarantee associated with non-refundable rates is governed by the terms and conditions established by InterMundial (insurance provider). This coverage is limited exclusively to the amount corresponding to the reserved accommodation.

Therefore, additional services and any other extras contracted are not included in the coverage provided under the Cancellation Guarantee for non-refundable rates.

Activation of the cancellation guarantee

After confirming your booking and completing the payment, InterMundial will contact you to collect the details of your travel companions, issue the corresponding certificate, and give you access to your Customer Area, from where you will be able to:

Review the details of your policy.
Submit documentation in case of an incident or claim.
Check the 24-hour assistance phone numbers.
Manage questions or request support whenever you need it.

Note: Valentin Hotels & Resorts acts only as an intermediary between the guest and InterMundial. Insurance management and all policy-related assistance are handled directly with the insurance company.

Valentin Sancti Petri

Covered cancellation reasons

^{See full details and coverage:}

Insurance information document & Summary and General conditions.

^{Note: For non-refundable rates with split payments, cancellation insurance will cover only the amount already paid at the time of cancellation.}

Serious illness, serious accident or death of the insured person, covered relatives, insured travel companion, professional substitute or the person responsible for the care of dependents.

Serious complications during pregnancy or miscarriage (up to the 7th month of pregnancy).

Non-disciplinary dismissal of the insured person.

Starting a new job in a different company (including from a situation of unemployment).

Serious damage to the insured person’s home or professional premises (fire, theft, explosion or other natural events).

Theft of the documentation required to travel (not including loss or misplacement).

Serious breakdown of the insured person’s vehicle that prevents starting or continuing the trip.

Judicial summons as a party, witness or jury member.

Appointment as a member of an electoral board.

Declaration of a state of emergency or border closure affecting the destination or transit.

Positive COVID-19 test or mandatory medical quarantine.

The insured person’s own decision (free cancellation) in accordance with the terms and conditions of the policy.

F.A.Q

When will I receive the information about my Cancellation Guarantee for non-refundable rates?

After completing your reservation that includes the cancellation guarantee within a Non-Refundable rate, you will receive an email requesting the registration of the remaining companions, including adults, minors, and infants. You will be able to download your certificate, and you will receive access information for the customer area to manage everything from a single point of contact.

Who is covered by the Cancellation Protection?

The Cancellation Guarantee covers the person who makes the booking and the accompanying travellers.

To ensure your travel companions receive proper assistance, it is essential to add them to your booking through the form sent by the provider; otherwise, they cannot be identified.

Once all companions are registered, you will be able to download the certificate.

When does the coverage of my Cancellation Protection begin?

The Cancellation Guarantee, which includes trip cancellation coverage, is activated on the day after the policy is purchased.
Assistance coverage begins on the same day the trip starts.

How long do I have to claim in case of booking cancellation?

In the event of any incident, the first thing you should do is immediately inform the provider.

You must also cancel your reservation with the hotel and receive the cancellation confirmation with the non-reimbursed amount in order to claim it from the company in accordance with the product contracted.

Do I have to pay the medical expenses myself?

In most cases, you will not have to pay in advance for receiving medical attention at your destination. To do this, it is important that you contact the 24-hour Assistance service via the Customer Area or by phone. Depending on the type of assistance you need, our team will coordinate it. If, in case of a vital emergency or due to connection problems, it is impossible for you to contact the Assistance team and you are transferred directly to the hospital, the professionals there will contact us and we will take care of all the arrangements. By proceeding this way, you will not have to pay any expenses at the clinic. In the case of very low-value invoices, such as nursing care or the purchase of medication, the expenses are reimbursed afterwards by reporting a Claim, once all invoices have been submitted.

What do I do if I have to cancel my trip?

If a problem arises that forces you to cancel the reservation, you must cancel it. If the reason for the cancellation or trip interruption is due to one of the causes guaranteed in your Cancellation Guarantee, you must notify the provider and present the necessary documentation to proceed with the reimbursement. You can manage the reimbursement of cancellation costs through the Customer Area. When you cancel a service reservation, such as accommodation, the Cancellation Guarantee will refund those "penalty" cancellation costs that you do not recover from the hotel.

How do I file a claim?

Manage your claim online through the Customer Area. Once you log in with your account, you just have to select the Guarantee for which you want to report the claim and indicate what has happened. You will find out the specific documentation to provide and you can submit the case for review. From this moment on, you can track the status of your claim in real time. Click on this link for more information.

Service Terms

The hotel will charge 100% of the reservation at the time of purchase. Non refundable in case of cancellation, modification or no-show. However, with this rate, you can book without worries and cancel your reservation in the event of unforeseen events. Travel with peace of mind—both you and your companions—with a travel assistance plan. Validity: This rate includes a Non-Refundable Cancellation Protection that comes into force when the booking is formalised and ends on the day of arrival. The Travel Assistance Plan is effective on the day of arrival at the destination until the last day.
Non-Refundable Cancellation Protection: The refund of this amount in the event of justified cancellation will be made through the Más Servicios insurance company. The refund of the prepaid amount is not accepted if the reason for cancellation is not included in the general conditions of the policy.
Travel Assistance Plan: Your well-being is our priority. With this rate, you will have a travel assistance service that will provide you with support in case of medical emergencies or other inconveniences that may arise during your stay, incluiding "telemedicine". Our team will be available 24/7 to ensure your trip goes smoothly.
Conditions:
-100% refund if the cause is included within the 12 justified causes. -The Cancellation Protection and Travel Assistance Plan cannot be cancelled or modified. -The Cancellation Protection does not cover supplements or extras of the reservation. Contact the hotel to cancel them and be refunded if possible. -Refund Costs: Travel cancellation costs......................................................... USD 10,000 Reimbursement of holidays not taken. .......................................... USD 10,000 Change dates instead of canceling.......................................... USD 1,500 Postponement of entry into the hotel. ....................................................USD 500 -By continuing with the purchase I confirm that I have read and accept the following terms and conditions:
See full coverage and details: Coverage Summary General Overview General Conditions